Afam J
map-marker Southbridge, Massachusetts

BEWARE: STAY AWAY FROM THIS COMPANY!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Seems to be a scam company. Ordered $300 worth of merchandise and paid extra for 2-day delivery. Weeks later no delivery. Company does not answer emails or phone calls. STAY AWAY FROM THIS COMPANY. (I assume I will get money back because I went through PayPal and filed a complaint with them. PayPal is awesome! )
View full review
Afam J
map-marker Southbridge, Massachusetts

BEWARE:Stay away from this company!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid extra for 2-day delivery on $300 worth of merchandise. Never received merchandise. They do not respond to emails or phone calls! Do not know how this company is allowed to stay in “business”. Seems to be a scam. STAY AWAY from them!
View full review
Chris Ssi
map-marker Coton, England

Terrible service avoid

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Terrible service, avoid Terrible service, they advertised a signed bundle from one of my favourite bands, when it turned up to the uk it was missing the signed parts which was the only reason I purchased it,they just refunded me about 10% without warning me and didn’t even offer a returns, so Iv payed about £70 for a lp I could have brought in the uk for £15, bunch of crooks, they should know when they have made a mistake and offer a full refund including payment for shipping both ways.I would strongly avoid these guys, I’m going to seek legal advise as I’m sure this is illegal
View full review
Anonymous

Hold orders, delay or won't respond, then ship after you cancel

Kings Road Merch delays order fulfillment (16 days) until you request cancellation. Cancellations are ignored/stalled until they claim order shipped.

My situation- Order Date: 7/08/18 / Ordered: Deluxe CD Box Set.

My order that stated it was in stock was placed July 8th and I waited until July 16th to contact Kings Road Merch by telephone. Talking to a representative was not an option only a recorded message asking to email order inquiries and that message promised a reply back within 2 days. On July 16th I emailed to ask for a shipping update since my online order had no update/no shipping/or additional information listed since ordering on July 8th. On July 19th (four business days after I sent my email) I received the following response: "We apologize for the delay.

Our processing department is currently backed up with pre-orders and regular web store purchases and are moving as fast as they can to fulfill all orders. A confirmation email will be sent once your order has shipped. We apologize for any inconvenience this may have caused." Simply an excuse and NO forecast of shipping which was what I asked for. After using Google's search engine, I immediately discovered listings in the top five results of complaints with Kings Road Merch - former customers with the same service issues as I was experiencing.

My confidence in ever receiving my order was gone so I emailed back on July 19th requesting it be canceled, that I get a full refund, and remarked that I'd be purchasing with another source. That July 19th cancelation request was ignored and Kings Road Merch delayed any response until July 24th 6 days later and 4 days longer than their promised time to respond to inquiries with a message that my order shipped on July 23rd and noted "...Sorry for any inconvenience.". I received the order I asked be canceled and it WASN'T shipped on July 23rd - the shipping label wasn't even created until July 24th! They not only ignored my request for cancelation that could have been easily accommodated, but they attempted to deceive me with misinformation.

My experience with Kings Road Merch IS NOT uncommon - it's part of their standard operating procedure. Collect payment for in stock orders in advance, delay fulfillment, provide no avenue to talk to a representative "live", ignore or delay emails, and ship only when and after the customer attempts to cancel.

View full review
1 comment
Guest

I got the same excuses

Anonymous

Items never shipped, paid extra

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered on the 13th of July paid for priority mail, got email confirmation on July 26th that it had shipped. Emailed them on August 8th, almost a month after my original order and two weeks after my shipment confirmation even though there was no tracking number attached and they said the exact same thing, there was glitch saying it shipped when it hadn't, they couldn't find any tracking and they were shipping it now. And it's almost the weekend again so I know I'm not getting it any time soon. I'm mostly pissed because I ordered "official" Warped Tour Merch from them, which I have no idea why I couldn't get it through van's or warped tour themselves. This would've saved me a lot of time, and hassle. They don't even have a customer service number or any numbers clearly listed anywhere on their website and I asked for their phone number in the original email and they didn't give me one. I'm pissed and thinking about contacting warped tour directly to warn them not to use this vendor for their merchandise and file a complaint.
View full review
Cons:
  • Shipping
  • Communication
  • Efficiency
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Avoid

It took them almost two months to mail the shirt that I ordered. I don't understand how it took so long when I live in the same city the distributor is in. Also, the shipping prices are ridiculous. You'd think I had ordered something from another country, or paid for overnight shipping with their shipping prices, but I live in the same city as the distributor. You're essentially paying for expensive shipping when it'll take months for you to get your order. When a month had passed since placing my order, I emailed them about the status of when my shirt would ship. It took them nearly two weeks to respond, and it was just an automated robot response. I came close to filing a report with PayPal when it arrived in the mail unexpectedly after two months. I say unexpectedly since on their website they say they'll email you when your order has been shipped out, but I didn't get one. About a month after I had gotten my shirt in the mail, I received an email from them saying my order had shipped along with the tracking number. I wish bands would stop using Kings Road Merch.
View full review
Sara M Jly

King's road sucks!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered 3 weeks ago and NO update!!!! I contacted via the website and NO response. I found a customer service # but a recording tells me to contact via website about oreders, which of course i already did . *** idiots!
View full review
Reason of review:
Poor customer service
Anonymous

They can't get anything right.

Ordered a package deal on concert tickets months in advance. It said the tickets would come with specific bonus merch. I'm convinced they wouldn't have sent it if not for the fact that two weeks before the show I started getting worried and contacted them. They said it had already shipped but when I looked at the shipping details when it arrived it hadn't been sent until the day I contacted them. The tickets were supposed to be in there, they weren't. Not only that but two of the products that I was most excited to get, weren't in the package and some flag thing that looks terrible was in there instead. When I contacted them about this (which was difficult) they said that I would get an email with a digital copy of my tickets that I will have to print out and that they sent an email about switching the products that came with the package deal (kind of messed up they didn't automatically offer any discount on future purchases when they didn't give me what I ordered). They never sent any such email. But they sent me an email with links on it that I thought was for my digital download. Went to print it out today for the concert tomorrow and it was just multiple order confirmation links, not the digital download. Tried to get in touch with the company all day and they haven't responded. So now i have to go to the show without tickets and hope that the receipt I have is enough to get in. *** them. I will never use them again and I will do my damnedest to make sure as few people as possible use their services. Terrible customer service. Even when they did respond they ignored questions and actually only responded twice. Ever. TLDR; didn't give me what I ordered, terrible customer service, left me hanging in full anxiety mode.
View full review
Silvano Eub

Never ordering from them again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Kings Road Merch - Never ordering from them again
They used to be just fine. Good communication, items received on time, not too much to complain about. Except that the prints they sent were much smaller than what they advertised. Eventually, they got around to fixing this. But then they decided to screw me and so many others over. I preordered the digipack of Watain's much-anticipated new album, Trident Wolf Eclipse, on Halloween of last year, and waited patiently. On the fifth of January, it was released. And I was left waiting for news of its arrival. The news never came until the following week. I tried to contact them to check on its status, and they gave me a digital copy. Which I had three tries to download. None of these attempts worked. So I had to send an email to have the link reset. Never got a response. The following week, I finally received an email informing me the album had shipped, along with a tracking number. USPS said it should be here on the 18th. Now it's the 18th. Still no album. Needless to say, Kings Road Merch have proved just how incompetent they really are, and I refuse to buy anything more from them. I don't care if they sell the most exclusive merch that I won't find anywhere else. Nothing is worth all this stress. Don't waste your time and money.
View full review
Loss:
$20
Pros:
  • When they actually delivered my stuff on time
Cons:
  • Customer service
  • Shipping speed
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Horrible. Avoid this company.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Worst experience I’ve ever had. The company is totally incompetent. I should have known better after reading their reviews. They will never get another dime from me. Paid for priority shipping. They said it had been shipped a week ago, and still no tracking number. Sent them an email, and just got a reply back saying that it had not been shipped, and there was a glitch in the system emailing me that it had. Avoid Kong’s Road Merch at all costs.
View full review
Reason of review:
Order processing issue
3 comments
Guest

This must be their go to excuse! The same exact thing happened to me, I can't believe this is their go to customer service style.

Ordered on the 13th of July paid for priority mail, got email confirmation on July 26th that it had shipped. Emailed them on August 8th, almost a month after my original order and two weeks after my shipment confirmation even though there was no tracking number attached and they said the exact same thing, there was glitch saying it shipped when it hadn't, they couldn't find any tracking and they were shipping it now. And it's almost the weekend again so I know I'm not getting it any time soon. I'm mostly pissed because I ordered "official" Warped Tour Merch from them, which I have no idea why I couldn't get it through van's or warped tour themselves.

This would've saved me a lot of time, and hassle.

They don't even have a customer service number or any numbers clearly listed anywhere on their website and I asked for their phone number in the original email and they didn't give me one. I'm pissed and thinking about contacting warped tour directly to warn them not to use this vendor for their merchandise and file a complaint.

Guest

I have the same issue. I got an email saying it was shipped June 21st.

I still haven't got it. They gave me the glitch excuse as of why there was no tracking number. I haven't heard back from them.I also have used them twice before because the bands use them.

Problems both times. I wish we could tell the bands to use a different company.

Guest
reply icon Replying to comment of Guest-1515541

Did you get yours yet?!

View more comments (2)
Binnie Tsh

*** LP pressing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ordered Tom Waits - Closing Time repressing and when it arrived it is basically unplayable. So much surface noise it's unbelievable.

The cover also got pretty roughed up during transit.

According to their website they won't do refunds if a record has been opened. Which is *** considering I had to open it to know that it sounded like ***

View full review
Reason of review:
Bad quality
1 comment
Guest

Left as unhelpful because they are a merch warehouse... not a pressing plant.

The band/label decides where to press the albums and Kings Road is the just the storage and shipping for music. I would reach out the the label or band directly about this issue and they'll be the ones that handle those orders.

Anonymous

Absolutely avoid Kings Road Merch

I ordered online early December (the 9th to be exact) with no communication from them (no tracking number, no notification of shipment). A few days ago (December 19th) I messaged about the merch...and another day goes by with no response. Finally, they replied to the case saying that their printing press was down (very convenient) and that they had refunded my purchase. All of this would have been no big deal had they actually communicated it with me. As soon as the machine broke, email and say look we don't know when it's going to be fixed here are your options. Simple. I will absolutely NEVER order from them again, and I advise you do the same unless you have time to sit in limbo waiting for your merch.
View full review
Reason of review:
Order processing issue
1 comment
Guest

Same thing here except they haven't gotten back to me yet. Wtf, my wife's Christmas gifts.

This place represents a lot of bands. That's some ***.

Bryse Sbm
map-marker Dortmund, North Rhine-Westphalia

Poor Service at Kingsroad Merchandise Dortmund Germany

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I recently purchased two shirts from Kingsroad Merchandise in Dortmund. On arrival in Australia the shirts were too small. I purchased the shirts based on the sizing chart they provided on the site. When I measured them up they were a long way off the measurement chart. When I contacted them about this I dealt with T_______ and this was his response: "the shirts are size medium, correct? Sizing always varies with different styles and brands. So I don't see why we made a mistake on this". Feel free to send them back. Best wishes, T______ I say a big *** You to T_______!!! I can't believe he would expect me to pay the 22 Euro postage cost to send him back to him. I would advise people to not shop with these clowns!!!! I'm now left with two shirts; One that just fits and one that I can't even put on and a customer service representative that couldn't care less.
View full review
Loss:
$45
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

How long did the shirt take to arrive?

Anonymous

Kings Road Merch - Low Tides Vinyl Lp And Bottom Phases Tee Deal Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So I preordered an album early July 2016, and the album was suppose to release early October 2016. The album I had purchased was supposed to be signed by the band which I was looking forward to because this album was suppose to be a gift for my boyfriend. So I did get the album on time as expected but it wasn't signed. I looked at the record and I looked at the cover and no signatures anywhere. I wasn't mad but I did email KRM and explained the situation and whoever responded was so unprofessional. They simply put something similar to : The band signed 200 sleeves and your order isnt one of them. I was pissed. They didn't even say sorry. I still had my receipt stating that it would be signed. I quickly emailed them. Then after going back and forth I finally received my sleeve. They never gave me any shipping info, no apologies, no empathy, no real customer service. I will choose to no longer do business with them and let everyone be aware that they're not a customer service priority type of company. To all those who order from them...best of luck!
View full review
Reason of review:
Not as described/ advertised
Anonymous

Kings Road Merch - Cd Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It wasnt all that bad but I speciffaclly went to that site instead of spmewhere else like ebay or others cause it was what was linked from band from what I remember. So I wanted to support the band. It shipped in good timing and all....but shouldnt a brand new CD from a legit merch site arrive sealed?????? And after reading all these reviews i see no reason to contact them. At least its all in good shape.
View full review
Reason of review:
Damaged or defective