Kings Road Merch
Reviews and Complaints
BEWARE: STAY AWAY FROM THIS COMPANY!
BEWARE:Stay away from this company!
Terrible service avoid
Hold orders, delay or won't respond, then ship after you cancel
Kings Road Merch delays order fulfillment (16 days) until you request cancellation. Cancellations are ignored/stalled until they claim order shipped.
My situation- Order Date: 7/08/18 / Ordered: Deluxe CD Box Set.
My order that stated it was in stock was placed July 8th and I waited until July 16th to contact Kings Road Merch by telephone. Talking to a representative was not an option only a recorded message asking to email order inquiries and that message promised a reply back within 2 days. On July 16th I emailed to ask for a shipping update since my online order had no update/no shipping/or additional information listed since ordering on July 8th. On July 19th (four business days after I sent my email) I received the following response: "We apologize for the delay.
Our processing department is currently backed up with pre-orders and regular web store purchases and are moving as fast as they can to fulfill all orders. A confirmation email will be sent once your order has shipped. We apologize for any inconvenience this may have caused." Simply an excuse and NO forecast of shipping which was what I asked for. After using Google's search engine, I immediately discovered listings in the top five results of complaints with Kings Road Merch - former customers with the same service issues as I was experiencing.
My confidence in ever receiving my order was gone so I emailed back on July 19th requesting it be canceled, that I get a full refund, and remarked that I'd be purchasing with another source. That July 19th cancelation request was ignored and Kings Road Merch delayed any response until July 24th 6 days later and 4 days longer than their promised time to respond to inquiries with a message that my order shipped on July 23rd and noted "...Sorry for any inconvenience.". I received the order I asked be canceled and it WASN'T shipped on July 23rd - the shipping label wasn't even created until July 24th! They not only ignored my request for cancelation that could have been easily accommodated, but they attempted to deceive me with misinformation.
My experience with Kings Road Merch IS NOT uncommon - it's part of their standard operating procedure. Collect payment for in stock orders in advance, delay fulfillment, provide no avenue to talk to a representative "live", ignore or delay emails, and ship only when and after the customer attempts to cancel.
Items never shipped, paid extra
- Shipping
- Communication
- Efficiency
Preferred solution: Full refund
Avoid
King's road sucks!
They can't get anything right.
Never ordering from them again
- When they actually delivered my stuff on time
- Customer service
- Shipping speed
Preferred solution: Deliver product or service ordered
Horrible. Avoid this company.
*** LP pressing
Ordered Tom Waits - Closing Time repressing and when it arrived it is basically unplayable. So much surface noise it's unbelievable.
The cover also got pretty roughed up during transit.
According to their website they won't do refunds if a record has been opened. Which is *** considering I had to open it to know that it sounded like ***
Absolutely avoid Kings Road Merch
Poor Service at Kingsroad Merchandise Dortmund Germany
- Customer service
Preferred solution: Let the company propose a solution
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Kings Road Merch - Cd Review
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I got the same excuses